Residential estimates, commercial bids, and the save call.
Practice in-home cleaning estimates, commercial janitorial bids, add-on and frequency upgrades, and cancellation saves, against AI homeowners and facility managers who have a cheaper quote in hand.
A low-ticket sale gets no second chance
Cleaning is priced in the low hundreds and sold in minutes, so there is no room for a rep to warm up. The bid is either credible on the first pass or it is a callback that never comes.
Undercut on the walkthrough
Flat-rate against hourly against per-square-foot leaves homeowners comparing numbers that are not comparable, and the cheapest one wins by default.
Strangers in the house
Bonded, insured, and background-checked are the real objection behind a price question, and reps who answer the price lose the deal.
Churn eats the book
Facility managers switch vendors over slipped restrooms and a notice period, and the save call usually happens without anyone having practiced it once.
The conversations, not the theory
4 workflows built for cleaning and janitorial, carrying 16 scenarios between them. Each one has its own scoring rubric.
Residential Estimate & Close
Turn in-home and phone estimates into recurring house-cleaning clients.
house cleaning estimators, owners, in-home sales
Commercial Janitorial Bid
Win the walkthrough and the janitorial contract on value, not just price.
commercial cleaning sales reps, account managers, estimators
Add-Ons & Upgrades
Grow recurring accounts with the right add-ons, deep cleans, and frequency.
cleaning techs, team leads, account managers
Retention & Cancel-Saves
Save the account when a client calls to cancel or pause.
office staff, account managers, owners
Prospects who do not cooperate
Priya Nair
The Time-Starved Homeowner
a dual-income parent drowning in chores who just wants a reliable, trustworthy pro to take cleaning off her plate
Easy
Brooke Halvorsen
The Price Shopper
got a cheaper quote from a solo cleaner and is judging the whole decision on the monthly number
Medium
Doug Petersen
The Do-It-Myselfer
prides himself on handling his own house and half-believes paying for cleaning is lazy or a waste of money
Hard
Each one holds a hidden position and only moves if your rep earns it. Three of 16 shown.
One call, start to scorecard
Pick the conversation
Choose a workflow and a prospect from the cast for your industry. Each one arrives with a real situation, an opening line, and a position they are holding.
Have the call out loud
Talk to them the way you would talk to a customer. They respond in real time, and they do not make it easy just because you are practicing.
Read the scorecard
The call ends with a graded scorecard and the next specific thing to fix. Run it again against a harder version of the same prospect.
The product behind the practice
Live voice roleplay
Reps talk out loud to an AI prospect that interrupts, stalls, and pushes back. It is a spoken conversation, not a chat window with a script.
An objective scorecard on every call
Each call is graded against the rubric for that workflow, with the specific moments that earned or cost the score, so feedback is not one manager's opinion.
What they said and how they sounded
Scoring covers the substance of the conversation and the delivery, because a technically correct answer said the wrong way still loses the deal.
Score real calls, not just practice
Upload a recording or transcript from an actual customer call and run it through the same rubric the roleplays use.
Difficulty built into the cast
Each scenario carries its own personality dials, hidden position, and willingness to move, so an easy prospect and a hard one are genuinely different calls.
Team visibility
Managers can see who is practicing, which workflows they run, and where scores keep stalling, instead of guessing who needs coaching.
Practice is the only part of selling you can control.
- Practice and real calls are graded against the same rubric, so the standard a rep rehearses to is the standard their live calls are held to.
- Most tools do one half of that. Roleplay apps stop when the rehearsal ends; call-recording tools only grade the deals you already lost.
- Your own pricing, packages, turnaround times, and scripts can be built into both the roleplay and the grading, so reps practice your business and not a generic one.
- No LMS to administer, no RevOps project, no training department. Reps practice on their own schedule without burning a real lead.
- Managers get scorecard history instead of a report on who attended training.
What this is, and what it is not.
This pack covers the full lifecycle, because in cleaning the retention conversation is worth more than the first sale.
It is a rehearsal room with a grader, not a lead source and not a script to read on live calls. It will not make an unwilling rep good. It will show you, in one call, exactly where a willing one is losing the deal.
CoPilot runs thirteen verticals
Hear how your cleaning and janitorial pitch actually lands.
Pick a prospect, have the conversation out loud, and read the scorecard. You will know inside one call whether this is useful to your team.